Member Information

MARKET MEMBER INFORMATION PACK

Welcome to the Ripe Markets, thank you for taking the time to apply and join our community. We hope this information pack will answer all of your questions leading up to your first market day. Please read this carefully before you send us an email.

RIPE MARKETS

We currently have the following main markets that we run weekly:

Zabeel Park: 13th October, 9am-4pm
Al Barsha Pond Park: 14th October, 12pm – 9pm
Umm Al Emarat Park: 28th October, 3pm-9pm
Time Square Centre: 7th April, 9am-3pm
*All dates and timings are subject to change*

NEW MEMBERS

If you’re brand new to ripe, the first thing you will need to do is apply online here:

https://ripeme.com/the-ripe-markets/application/

Once you hear back from us in regards to your application, please send through the Ripe Market Booking & Registration Form 2018 together with the Ripe Market Credit Card Form 2018 to markets@ripeme.com at your earliest convenience.

REGISTRATION FEE

A one-off registration fee will be applied at the beginning of the market season. The registration fee is to be paid in advance of any booking by credit or debit card, any previous outstanding balance will be settled upon registration. Please request a Registration form from our team, prices are as follows:

Craft Members – 158 AED

Food Members – 289 AED

*PLEASE NOTE THIS IS NON-REFUNDABLE

HOW TO MAKE A BOOKING

Please email all bookings to bookings@ripeme.com. To ensure your booking is completed, please provide the following information:

Name of your Company
Name of Market
Date of Market
Type of Table
Your name and mobile number

If you do not send this information, we will not be able to process your booking.

PACKAGE COSTS:

Packages are as follows (inclusive of 5% VAT):

Seed – 315 AED
1 x Table (1.5m wide) | No Power
Blossom – 394 AED 1 x Palette and 1 table (1.5m wide) | No Power
Harvest – 604 AED 2 x Palettes and 2 tables (1.5m wide) | No Power

NB: For the above packages, a weekly power charge of 79aed will be added if required

Food Retail – Blossom – 394 AED 1 x Palette and 1 table (1.5m wide) | No Power
Food Retail – Harvest – 604 AED 2 x Palettes and 2 tables (1.5m wide) | No Power

NB: For the above packages, a weekly power charge of 79aed will be added if required

PAYMENTS

VAT is a consumption tax that the end user is obligated to pay and Ripe Market will be only acting as a collection agent on behalf of the taxation authority. Ripe Market is legally obliged to comply with this Government mandate from 1st January 2018. VAT will appear on all of our invoices starting from January 2018.

Ripe Market is a prepaid market therefore all payments must be cleared a minimum of 3 days before the market date. A late payment fee of AED50 is charged weekly from any unpaid booking.

For all Arts & Craft members we can only accept the two following payment options:

Debit or Credit Card – Please complete our Member Payment Form which is at the back of your Member Information Pack and email it to bookings@ripeme.com. Or call our team to pay over the phone.
Cheque – Please make payable to the following:

Bank Name: Emirates Islamic Bank

Account Name: Ripe Exhibition Organizer CO LLC

Account Number: 3708 2295 06602

IBAN Number: AE690340003708229506602

SWIFT code: MEBLAEAD

Currency: UAE Dirham

Food members who are paying for monthly bookings, please see your invoice for dates of post-dated cheques.

CANCELLATIONS AND REFUNDS

We understand that at times cancellation must be made, we are happy to accept a cancellation providing it must be emailed to bookings@ripeme.com. We cannot accept a verbal cancellation at a market or over the phone.

All members: Full refunds will only be provided to members who cancel 7 days prior to the market date. As an example, if you are cancelling a Saturday market we must receive an email from you before close of business the previous Saturday.

Cancellations made between 5-7 days prior to the date of market, will be offered 50% of the original booking price back in credit, this can be used towards your next table booking within in the same Market season.

(Kindly note, a late payment fee of AED52.50 is charged weekly from for any unpaid booking)

FOOD MEMBERS
All companies selling food including pre-packaged food sold in sealed containers, providing food sampling and live cooking stations must have a valid UAE Trade License relevant to the food being sold or prepared. It is your responsibility to obtain the proper permits to take part in the event and Ripe will not be held responsible for any fines for not carrying out proper procedures.

Live Cooking and Food Retail Members handling food on site at any Ripe Market must also have a valid Health Card and conform to UAE Food Control Regulations.

Please ensure the following:

Those handling foods should wear a hair net or hat properly and wear gloves as required under UAE Food Control Law
Food Waste must be removed by Member and not left on site.
Hand sanitizer is available always and visible to Food Control Inspector
Food is stored hygienically in closed containers and/or fridge
Spare uniforms are provided for staff so that soiled uniforms can be replaced on site
Your stall front, inside and back is kept neat and tidy always
Electrical cables and plugs are covered under tables or storage units to avoid any liquid leaking onto plugs and displayed safely preventing any trip hazards

Dubai Food Control personnel will be present on site throughout each event and have the authority to cancel any issued Food Permit and therefore the Member’s attendance at the market if the UAE Food Control standards and guidelines are not being met and upheld. The Food Control personnel have the right to ask any Member to stop serving food and leave the market.

FOOD PERMIT

When you book we will prepare an NOC Letter for you, using your company trade license. Please make sure that you have emailed us the updated version of this for our records. Without this we are not able to prepare the NOC. To process your Food Permit, you will need go to the following website:

Https://www.dm.gov.ae/wps/portal/home

Please have your credit card and the mobile phone linked to this card, as this will be required to finalize the process. This is a one-off fee of 180aed.

SPONSORSHIP

Masafi will be the Official Water sponsor of Ripe Markets for the upcoming season 2017/2018. Therefore, all our market members will be kindly required to sell Masafi water only from their business. By making a booking, you are confirming that Masafi will be the only brand of water sold by your company always, during the Ripe Markets.

DISCLAIMER

By entering the markets, you consent to being recorded by photography, audio and video and its release, publication, exhibition, or reproduction.

MEMBER T&C’S

Member Terms and Conditions (T&C) – CLICK HERE. It is a condition of your attendance at a Ripe Market that you have read and accepted the T&C.

WEATHER CONDITIONS & FORCE MAJEURE:

Outdoor Ripe Markets remain open throughout the entire winter season including all weather conditions. No refunds will be given to any members whom do not adhere to the cancellation policy regardless of weather conditions, this includes members who turn up to a market in bad weather and request a refund. The Ripe Markets Team will notify any members if a market is to be cancelled in the event of expected bad weather or dangerous weather conditions.

WASTE MANAGEMENT:

Please ensure that you do not leave your discarded packaging or rubbish at the venue. A 500aed penalty charge will automatically be added to your account if you do not clean up after the event.

MARKETING

It is in the interest of every Member that if they want to succeed at a Ripe Market they must use their social media channels, website and other networks to create awareness of the market they are attending and encourage visitors to their stall.

We have created a lot of marketing collateral to help you spread the work please download it here. If you would like something specific you can email markets@ripeme.com and we can happily help you. We will also make sure you have access to flyers for each market too.

The Ripe Markets Team wish you a very successful Market Season ahead!

If you have any questions about this Member Information Pack, please do not hesitate to get in touch.

Ripe Reserves the right to amend their Terms & Conditions at any time. Please refer to the Markets Section of our website for the most up to date version of the Terms & Conditions that will always apply.